Senior Content Designer
Seattle, WA (Hybrid)
TalentReach is hiring on behalf of an innovative consumer technology company seeking a Senior Content Designer to help shape how users interact with an AI-powered travel platform.
This is a hands-on product design role where language is the primary design medium. We're looking for someone who combines exceptional writing skills with strong UX judgment, consumer-product expertise, and the ability to create intuitive, trustworthy interactions across traditional interfaces and conversational AI.
Summary
The Senior Content Designer will help define how a consumer-facing AI product communicates with users across onboarding, search, planning, recommendations, notifications, and transactional interactions.
Working closely with Product Designers, Product Managers, and Engineers, you'll shape user journeys, design conversational interactions, and establish reusable language standards that make the product clear, consistent, and easy to navigate.
This is an opportunity to influence not just what a product says, but how it works, communicates, and builds trust with users.
What You'll Do
What You'll Bring
Required Qualifications
Preferred Qualifications
TalentReach is committed to creating an inclusive workplace where everyone has the opportunity to succeed. We celebrate diversity and are proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Seattle, WA (Hybrid)
TalentReach is hiring on behalf of an innovative consumer technology company seeking a Senior Content Designer to help shape how users interact with an AI-powered travel platform.
This is a hands-on product design role where language is the primary design medium. We're looking for someone who combines exceptional writing skills with strong UX judgment, consumer-product expertise, and the ability to create intuitive, trustworthy interactions across traditional interfaces and conversational AI.
Summary
The Senior Content Designer will help define how a consumer-facing AI product communicates with users across onboarding, search, planning, recommendations, notifications, and transactional interactions.
Working closely with Product Designers, Product Managers, and Engineers, you'll shape user journeys, design conversational interactions, and establish reusable language standards that make the product clear, consistent, and easy to navigate.
This is an opportunity to influence not just what a product says, but how it works, communicates, and builds trust with users.
What You'll Do
- Shape content design across consumer-facing digital products, from early exploration through launch and ongoing refinement
- Partner with Product Design, Product Management, and Engineering to develop intuitive user journeys and interactions
- Create clear, purposeful language for onboarding, search, recommendations, notifications, and transactional communications
- Design content flows and information hierarchies that simplify complex information and help users make confident decisions
- Identify when usability challenges require changes to the underlying interaction rather than simply better wording
- Design and prototype conversational interactions for an AI-powered consumer product
- Define how AI interactions ask questions, present recommendations, explain options, and respond to user needs
- Establish language patterns for communicating uncertainty, limitations, errors, and unexpected outcomes
- Develop reusable content patterns, terminology guidelines, and conversational frameworks
- Translate established voice, tone, and communication principles into scalable product language standards
- Ensure consistency across structured interfaces and dynamic AI-generated conversations
- Collaborate with designers to explore, prototype, and refine solutions before implementation
- Use customer research, usability findings, and product feedback to improve content quality and effectiveness
- Review implemented features to ensure language and interactions meet usability and quality standards
- Explore AI tools and emerging technologies to improve content design workflows
- Help establish and evolve content design practices within a growing product organization
- Independently navigate ambiguous challenges and take ownership of solutions through implementation
What You'll Bring
Required Qualifications
- Exceptional writing skills with a portfolio showcasing thoughtful, user-centered digital product work
- Strong background in content design, UX writing, product content strategy, or conversation design
- Proven contributions to shipped consumer-facing digital products
- Deep understanding of UX principles, interaction design, information architecture, and user journeys
- Ability to think like a product designer, using language to shape interactions rather than simply refine copy
- Strong judgment in determining when a challenge requires better messaging versus a redesigned user flow
- Ability to develop content for complex interactions, including onboarding, discovery, recommendations, and transactions
- Understanding of how language influences usability, comprehension, trust, and user behavior
- Ability to create scalable content standards, language systems, and voice and tone guidelines
- Skill in translating high-level communication principles into practical, reusable product patterns
- Collaborative approach to working with Product Designers, Product Managers, and Engineers throughout development
- Confidence presenting design decisions, influencing stakeholders, and constructively challenging assumptions
- Ability to apply research findings, customer feedback, and usability insights to improve product interactions
- Thoughtful approach to communicating uncertainty, errors, sensitive information, and complex decisions
- Familiarity with AI tools, including their capabilities and limitations
- Comfortable navigating ambiguity, evolving priorities, and an iterative product development process
- Strong ownership, communication, and problem-solving skills
Preferred Qualifications
- Background designing conversational interfaces, AI assistants, or AI-powered consumer products
- Knowledge of conversation design patterns and AI communication guidelines
- Familiarity with evaluating AI-generated language through test scenarios, quality rubrics, or structured assessments
- Consumer travel, e-commerce, marketplace, or booking platform background
- Understanding of products involving complex recommendations, purchasing decisions, or transactions
- Success building or evolving scalable product language systems
- Strong judgment around trust-sensitive interactions, error handling, and recovery scenarios
- Startup or early-stage consumer technology background
- Contributions to establishing content design practices within a growing product organization
TalentReach is committed to creating an inclusive workplace where everyone has the opportunity to succeed. We celebrate diversity and are proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.