Partner Operations Program Manager
Contract | Remote (U.S.)

TalentReach is hiring on behalf of a client seeking an experienced Partner Operations Program Manager to bring structure, visibility, and execution discipline to a fast-moving portfolio of partner initiatives.

This is not a traditional project management role focused primarily on schedules, meetings, and documentation. We're looking for someone who can both establish a lightweight PMO framework and personally execute the operational, reporting, data, and dashboard work needed to keep the organization running effectively.

The Partner Operations Program Manager will split their focus between building a scalable approach to project and portfolio management and directly supporting critical operational initiatives.

You'll create centralized visibility across multiple workstreams, establish practical project management standards, drive accountability, produce recurring operational reporting, and turn fragmented information into clear insights for leadership.

What You'll Do

Assess current and upcoming initiatives and establish a standardized approach for tracking objectives, scope, ownership, milestones, dependencies, risks, decisions, and status
Build and maintain a centralized portfolio view that gives leadership visibility across major projects and individual workstreams
Develop lightweight PMO templates, governance practices, and operating rhythms that improve execution without creating unnecessary bureaucracy
Manage multiple concurrent workstreams and drive follow-up and accountability across cross-functional stakeholders
Identify and escalate risks, delays, dependencies, and resource constraints requiring leadership attention
Own portfolio-level status reporting and executive visibility
Use AI tools to accelerate project documentation, organize fragmented information, standardize processes, and support analysis
Lead targeted operational projects from initial problem identification through resolution
Identify and address operational backlogs, aging items, data-quality issues, and broken processes
Own recurring operational reporting, including gathering, analyzing, validating, and distributing data
Analyze operational metrics to identify trends, risks, bottlenecks, and areas requiring additional accountability
Track program health and operational indicators across areas such as partner onboarding, requests, program participation, support activity, applications, deal activity, and service levels
Partner with business leaders to define reporting and analytics requirements
Translate business reporting needs into clear requirements for BI and analytics teams
Serve as the requirements and quality-assurance owner for dashboards developed by analytics partners
Validate reporting outputs to ensure they answer the intended business questions and meet leadership needs
Build and maintain project and operational dashboards directly within Smartsheet
Determine when reporting should be handled through Smartsheet, Salesforce, BI platforms, or other available tools
Continuously identify opportunities to improve reporting, data quality, operational visibility, and execution

What You'll Bring

Required Qualifications

Strong project or program management experience, including ownership of multiple concurrent cross-functional initiatives
Experience establishing or improving PMO processes, project governance, portfolio reporting, or similar operating frameworks
Advanced proficiency with Smartsheet for project, program, and portfolio management
Strong analytical and reporting skills
Hands-on experience working with Salesforce, Tableau, or comparable CRM and business intelligence platforms
Experience performing data cleanup, data-quality analysis, and operational reporting
Ability to turn complex or fragmented information into clear project plans and actionable reporting
Experience developing executive-level project and portfolio status reporting
Strong organizational skills with the ability to maintain visibility across numerous simultaneous workstreams
Demonstrated ability to drive accountability and execution across stakeholders without direct authority
Ability and willingness to personally execute operational and analytical work rather than solely coordinating others
Strong written and verbal communication skills
Experience translating business requirements into clear reporting or dashboard specifications
Comfortable using AI tools to improve documentation, standardization, analysis, and productivity
Ability to quickly learn unfamiliar processes and begin contributing with minimal ramp time

Preferred Qualifications

Experience within a SaaS or technology organization
Experience supporting Partner Operations, Channel Operations, Revenue Operations, or Sales Operations
Experience managing partner-related programs or operational workflows
Experience working with Tableau development or analytics teams as a business requirements owner
Experience developing portfolio-level reporting and executive dashboards
Familiarity with partner programs, deal registration, partner onboarding, channel operations, or similar workflows

TalentReach is committed to creating an inclusive workplace where everyone has the opportunity to succeed. We celebrate diversity and are proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.