Director of Revenue Operations
Canada (Remote)
TalentReach is hiring on behalf of a growing B2B SaaS company seeking a Director of Revenue Operations to lead the systems, processes, and analytics that power its go-to-market organization.
This is a hands-on leadership role for someone who combines deep technical expertise in HubSpot with strong business judgment, analytical capabilities, and a passion for building scalable operations. The ideal candidate can move seamlessly between configuring CRM workflows, developing territory strategies, and partnering with executive leadership to improve revenue performance.
Summary
The Director of Revenue Operations will own the infrastructure and operational processes supporting Sales, Business Development, Customer Success, Implementation, Marketing, and Finance.
You'll oversee the GTM technology stack, optimize workflows throughout the customer lifecycle, develop reporting and analytics, and lead territory and quota planning initiatives.
A key focus will be leveraging AI and automation to eliminate manual work, improve data quality, and create scalable processes that support continued growth.
This role requires someone who enjoys both strategic planning and hands-on execution, with the ability to turn complex operational challenges into practical solutions.
What You'll Do
What You'll Bring
Required Qualifications
Preferred Qualifications
TalentReach is committed to creating an inclusive workplace where everyone has the opportunity to succeed. We celebrate diversity and are proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Canada (Remote)
TalentReach is hiring on behalf of a growing B2B SaaS company seeking a Director of Revenue Operations to lead the systems, processes, and analytics that power its go-to-market organization.
This is a hands-on leadership role for someone who combines deep technical expertise in HubSpot with strong business judgment, analytical capabilities, and a passion for building scalable operations. The ideal candidate can move seamlessly between configuring CRM workflows, developing territory strategies, and partnering with executive leadership to improve revenue performance.
Summary
The Director of Revenue Operations will own the infrastructure and operational processes supporting Sales, Business Development, Customer Success, Implementation, Marketing, and Finance.
You'll oversee the GTM technology stack, optimize workflows throughout the customer lifecycle, develop reporting and analytics, and lead territory and quota planning initiatives.
A key focus will be leveraging AI and automation to eliminate manual work, improve data quality, and create scalable processes that support continued growth.
This role requires someone who enjoys both strategic planning and hands-on execution, with the ability to turn complex operational challenges into practical solutions.
What You'll Do
- Own the administration, configuration, optimization, and ongoing development of HubSpot as the primary GTM system of record
- Manage CRM pipelines, properties, workflows, automations, integrations, and reporting infrastructure
- Oversee the broader sales technology stack, including dialing platforms, sales engagement tools, and related integrations
- Evaluate and implement new GTM technologies while maintaining reliable data flow between systems
- Identify opportunities to leverage AI and automation to streamline reporting, documentation, workflows, and operational processes
- Design and implement AI-driven workflows that reduce repetitive tasks and improve team productivity
- Establish repeatable, well-documented automation practices that support adoption across GTM teams
- Develop scalable processes supporting Business Development, Sales, Implementation, Customer Success, and Finance
- Optimize workflows across the customer lifecycle, from lead qualification and handoff through onboarding, expansion, and renewal
- Build and maintain operational playbooks, process documentation, and standardized procedures
- Identify inefficiencies, process gaps, and system limitations, leading cross-functional initiatives to resolve them
- Partner with Sales leadership to develop territory strategies, quota plans, account assignments, and coverage models
- Analyze account potential, team capacity, and market opportunities to support effective territory design
- Execute territory changes and account realignments within HubSpot
- Monitor territory performance, pipeline coverage, and sales productivity, recommending adjustments as business needs evolve
- Build dashboards and reports that provide leadership with visibility into pipeline health, forecasting, revenue performance, and team productivity
- Maintain CRM data integrity through regular audits, validation processes, and ongoing cleanup
- Translate operational and revenue data into actionable insights for executive leadership and GTM stakeholders
- Partner with Finance to support accurate forecasting, commission-related data, and revenue reporting
- Collaborate with Finance on annual recurring revenue reporting, including new business, expansion, contraction, and churn
- Work with Marketing Operations to improve lead management, nurturing, account-based engagement, and sales handoffs
- Coordinate with Product and Engineering teams to support issue tracking, feedback management, and operational integrations
- Participate in cross-functional planning involving headcount, quotas, territories, and organizational changes
- Ensure GTM systems and processes can effectively support evolving business strategies
What You'll Bring
Required Qualifications
- 5+ years in Revenue Operations, Sales Operations, or Customer Operations within a B2B SaaS environment
- Advanced, hands-on HubSpot expertise, including CRM administration, pipeline configuration, custom properties, workflows, automation, integrations, and reporting
- Proven ability to independently configure and optimize HubSpot rather than relying solely on external administrators or technical teams
- Strong background designing scalable processes for Account Executives, Business Development Representatives, Customer Success Managers, and Implementation teams
- Demonstrated success managing and optimizing a broader GTM technology stack beyond the CRM
- Strong analytical capabilities with advanced proficiency in Excel and/or Google Sheets
- Ability to develop dashboards, analyze pipeline performance, and translate data into business recommendations
- Solid understanding of sales territory planning, account allocation, capacity modeling, and quota development
- Strong knowledge of revenue forecasting, pipeline management, CRM data governance, and reporting accuracy
- Ability to design and implement AI-powered or automated GTM workflows that meaningfully reduce manual work
- Hands-on familiarity with AI-driven automation, including agent-based workflows or integrations using tools such as Claude and HubSpot
- Strong understanding of the customer lifecycle, from lead generation and sales through implementation, retention, and expansion
- Proven ability to collaborate across Sales, Customer Success, Implementation, Marketing, Product, and Finance
- Excellent communication and presentation skills, including the ability to explain complex data to executives and individual contributors
- Strong project management, documentation, and process improvement skills
- Comfortable balancing strategic planning with detailed technical execution
- Resourceful, proactive, and effective in a fast-growing SaaS environment
Preferred Qualifications
- Familiarity with data enrichment platforms such as Clay
- Knowledge of Linear or similar product and engineering issue-tracking tools
- Background supporting sales engagement or dialing platforms such as Nooks
- Understanding of insurance industry workflows or technology solutions
TalentReach is committed to creating an inclusive workplace where everyone has the opportunity to succeed. We celebrate diversity and are proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.