Account Manager
Remote, United States
TalentReach is hiring on behalf of a growing technology company providing AI-powered security solutions for commercial and residential properties. We're seeking an Account Manager to build lasting client relationships, drive revenue growth, and expand partnerships within the multifamily real estate industry.
The Account Manager will oversee a portfolio of multifamily real estate accounts, serving as the primary relationship owner from onboarding through renewal and expansion.
You'll partner with asset managers, portfolio managers, and property operations leaders to understand their business needs, demonstrate measurable value, and identify opportunities to expand technology adoption across their properties.
This is a revenue-focused position for someone who combines strong relationship-building skills, commercial judgment, and a solid understanding of multifamily real estate operations.
What You'll Do
Required Qualifications
Preferred Qualifications
Compensation & Benefits
TalentReach is committed to creating an inclusive workplace where everyone has the opportunity to succeed. We celebrate diversity and are proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Remote, United States
TalentReach is hiring on behalf of a growing technology company providing AI-powered security solutions for commercial and residential properties. We're seeking an Account Manager to build lasting client relationships, drive revenue growth, and expand partnerships within the multifamily real estate industry.
Summary
The Account Manager will oversee a portfolio of multifamily real estate accounts, serving as the primary relationship owner from onboarding through renewal and expansion.
You'll partner with asset managers, portfolio managers, and property operations leaders to understand their business needs, demonstrate measurable value, and identify opportunities to expand technology adoption across their properties.
This is a revenue-focused position for someone who combines strong relationship-building skills, commercial judgment, and a solid understanding of multifamily real estate operations.
What You'll Do
- Manage and grow a portfolio of multifamily real estate accounts, serving as the primary client contact throughout the relationship
- Build trusted partnerships with asset managers, portfolio managers, property operations leaders, and executive stakeholders
- Drive customer retention, renewals, and revenue growth across assigned accounts
- Identify upsell, cross-sell, and expansion opportunities within existing client relationships
- Develop account strategies that align technology solutions with customer business objectives
- Conduct regular business reviews highlighting security performance, operational improvements, ROI, and portfolio-level value
- Monitor customer satisfaction, account health, and opportunities for additional product adoption
- Collaborate with Pre-Sales, Implementation, Customer Success, Product, and Support to ensure successful onboarding and long-term customer outcomes
- Coordinate internal resources to resolve customer issues and maintain strong relationships
- Serve as the primary escalation point for account concerns, proactively addressing risks that could affect retention or renewal
- Develop renewal strategies and negotiate agreements that support customer satisfaction and account growth
- Identify opportunities to expand solutions across additional properties and portfolios
- Maintain accurate account records, renewal forecasts, expansion pipelines, and customer health metrics within the CRM
- Share customer feedback and market insights with internal teams to support product and service improvements
- Represent the company professionally in client meetings, executive business reviews, and industry interactions
What You'll Bring
Required Qualifications
- 5+ years in account management, strategic sales, or client-facing revenue roles
- Strong B2B account management background, preferably within multifamily real estate, PropTech, or real estate technology
- Proven track record of achieving retention, renewal, expansion, or revenue growth targets
- Working knowledge of multifamily asset management, property operations, or real estate investment workflows
- Ability to develop trusted relationships with senior executives and multiple stakeholders across complex organizations
- Strong commercial judgment with the ability to identify growth opportunities and negotiate renewals
- Ability to communicate technology capabilities in terms of business value, operational efficiency, and ROI
- Strong account planning, relationship management, and customer engagement skills
- Ability to proactively identify and resolve customer concerns before they impact account retention
- Excellent written, verbal, presentation, and negotiation skills
- Strong organizational skills with the ability to manage multiple accounts and competing priorities
- Proficiency with CRM systems, account reporting, and revenue forecasting
- Self-motivated, resourceful, and comfortable working independently in a fast-paced environment
Preferred Qualifications
- Background managing institutional, private equity-backed, REIT, family office, or operator-investor multifamily portfolios
- Familiarity with property management platforms and related technology integrations
- Knowledge of physical security technology, AI-powered monitoring, or property operations solutions
- Bachelor's degree in Business, Real Estate, Finance, or a related field
- Participation in industry conferences, customer events, or executive business reviews
- Startup or high-growth technology company background
Compensation & Benefits
- Competitive compensation package with commission tied to customer retention and account expansion
- Equity stock options
- Comprehensive health and wellness benefits
- Remote-first work environment
- Professional growth opportunities as the company expands into new markets, strategic partnerships, and enterprise accounts
- Opportunity to contribute to the adoption of AI-powered security technology
- Direct collaboration with company leadership in a growing, venture-backed organization
TalentReach is committed to creating an inclusive workplace where everyone has the opportunity to succeed. We celebrate diversity and are proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.